ISVHost w/GO-Global Takes Gillett Publishing to the Cloud

About Gillett Publishing

Gillett Publishing provides trusted estate and fiduciary software solutions for professionals in the legal and financial sectors. Their flagship suite, Gillett Estate Management Software (GEMS), includes powerful tools such as GEM706 for estate tax, GEM709 for gift tax, and GEMAcct for fiduciary accounting. Designed to simplify and streamline complex reporting and compliance workflows, GEMS is relied upon by firms across the U.S. for its accuracy and ease of use.

The Challenge: Bringing GEMS to the Cloud

‍‍As demand grew for a cloud-accessible version of their software, Gillett Publishing sought a way to offer GEMS online without sacrificing performance, user experience, or increasing internal IT overhead. Building and maintaining their own infrastructure or relying on a traditional cloud provider presented concerns around complexity, cost, and support.

The Solution: Partnering with ISVHost

‍‍Gillett Publishing turned to ISVHost to help transition GEMS to the cloud. From the beginning, the ISVHost team took a collaborative and consultative approach.

"Working with the ISVHost team during testing and implementation was collaborative and helpful. The ISVHost team took the time to understand our needs and worked with us to develop a custom solution that would meet our requirements. They were patient and helpful throughout us investigating and experimenting with several different implementation approaches, and it was clear they were committed to helping us reach a solution that met our requirements."

The team at ISVHost helped Gillett Publishing evaluate multiple deployment options, offering flexibility and technical insight throughout the onboarding process.

Post-Launch Experience: Stability and Responsiveness

‍After launching the cloud-hosted version of GEMS, the experience remained smooth and reliable.

"Post launch, being an ISVHost client has been smooth. Our implementation has been running smoothly so far. The ISVHost team has been attentive to any questions or requests that have popped up and have checked in to make sure things were going well for us."

How ISVHost Compares to Other Solutions

‍Prior to ISVHost, Gillett Publishing explored other options—some self-managed, others through third-party vendors. But none matched the combination of flexibility, support, and cost-efficiency offered by ISVHost.

"Compared to competitors, using Go-Global/ISVHost makes it much quicker to take an existing application and expose it over the web. Additionally, working with ISVHost means collaborating with knowledgeable individuals 1:1 as opposed to talking with less knowledgeable customer support from a large company. We get 24x7 support/management at a similar cost (or better) to what our costs might be with a self-managed solution from a competitor.”

Business Benefits of Cloud-Hosted GEMS

‍Hosting GEMS in the cloud with ISVHost has unlocked numerous benefits for Gillett Publishing:

• Better Customer Experience: Clients no longer have to worry about installing or updating the software.
• Reduced Support Burden: Fewer installation issues mean less time spent troubleshooting client environments.
• Increased Agility: The cloud-hosted version positions Gillett Publishing to grow and innovate faster.

"We are able to provide a new, more forward-looking version of GEMS to our customers that allows them to not need to worry about updating the software themselves. Additionally, having a cloud-hosted version of GEMS should help reduce the amount of time spent helping customers troubleshoot installation issues in various environments. Lastly, the new cloud product offering represents a potential and promising opportunity for us to grow our business further."

Conclusion: A Strong Partnership for the Future

‍Gillett Publishing’s successful deployment of GEMS in the cloud with ISVHost highlights how managed cloud hosting can help ISVs modernize their offerings and expand their reach. ISVHost’s deep technical knowledge, personal support, and flexible pricing model make them an ideal partner for independent software vendors ready to grow.

Are you an ISV ready to bring your software to the cloud? Schedule a demo with ISVHost today and discover the difference personalized, expert-managed hosting can make.

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