Tracks Software Chooses ISVHost

About Tracks Software

‍Tracks Software is a premier provider of collection management software designed specifically for aquariums and zoos. Their platform helps institutions manage animal records, medical histories, enrichment activities, and compliance reporting with ease. By offering a comprehensive, cloud-based solution, Tracks Software enables zoological organizations to streamline operations, improve data accuracy, and enhance animal care.

The Challenge: Hosting & Scaling Limitations

‍Before partnering with ISVHost, Tracks Software faced several challenges in delivering a cloud-hosted version of their platform. Initially, they attempted to self-host using cloud servers and Remote Desktop Apps, but managing these environments required more of a time investment than anticipated and was inefficient. The user experience was not to the standard they desired, and ensuring reliable uptime required significant internal resources.

"For about a year prior to moving to ISVHost, we self-hosted using cloud servers and Remote Desktop Apps. Managing the servers ourselves was time-consuming, and the user experience was inconsistent." – Tony Niemann, Tracks Software

Tracks Software also explored other cloud-hosting platforms but struggled with the lack of hands-on support. A previous attempt to migrate to a similar platform failed early due to insufficient guidance and technical assistance.

The Solution: ISVHost’s Managed Cloud Hosting

‍Tracks Software partnered with ISVHost to deploy their platform in a reliable, scalable, and fully managed cloud environment. ISVHost provided dedicated technical support throughout the onboarding journey, ensuring a clean transition.

"The initial setup was smooth, and although we needed to make some adjustments to our software to fit the hosted environment, ISVHost supported us through the entire process. They went to great lengths to understand both our business model and our technical requirements." – Tony Niemann, Tracks Software

ISVHost’s team proactively addressed key challenges, such as user authentication issues, by developing and deploying custom utilities to ensure seamless functionality. Their hands-on approach set them apart from previous hosting providers.

The Results: Reliability, Growth & Improved Operations

‍Since launching with ISVHost, Tracks Software has experienced consistent uptime, streamlined operations, and improved scalability.

• Zero Downtime: "Post-launch, the experience has remained excellent. We haven’t experienced any downtime since going live."
• Effortless Scalability: "Occasional resource usage spikes have been easy to manage within ISVHost’s Azure-based environment."
• Predictable Costs & Expanded Capacity: "Having all hosting costs bundled has made cash flow more predictable. Access to ISVHost’s server expertise has effectively expanded our internal support capacity without the need to hire additional staff."
• Increased Sales & Customer Onboarding: "We've already been able to onboard several new clients that we would not have been able to serve without a cloud-hosted solution. It’s also made our sales process more effective by allowing us to easily provide demo environments for prospective customers."

Conclusion: Why ISVHost is the Ideal Solution for ISVs

‍Tracks Software’s partnership with ISVHost has provided them with a reliable, scalable, and well-supported cloud-hosting environment that has significantly improved their operations. By offering expert-managed services and responsive support, ISVHost enables ISVs like Tracks to focus on growing their business rather than managing IT infrastructure.

"We’re very pleased with the partnership and the value ISVHost brings to our business." – Tony Niemann, Tracks Software

Are you an ISV looking for a reliable, scalable cloud-hosting solution? Schedule a demo with ISVHost today and see how we can help you grow your business.

‍