Welcome, Guest
Please Login or Register.    Lost Password?

License issue. What is needed to help resolve the problem?
(1 viewing) (1) Guest
Go to bottomPage: 1
TOPIC: License issue. What is needed to help resolve the problem?
#761
License issue. What is needed to help resolve the problem? 12 Years, 7 Months ago Karma: 6
Generally speaking, we will need:

(1) the APS server log,
(2) the license.lic,
(3) the license.log files, and
(4) the output of "ipconfig /all".

* The APS log is located in the "C:\Program Files\GraphOn\GO-Global Server\Log" folder.

* Check the license file and log. The license.lic and license.log located in the "C:\Program Files\GraphOn\GO-Global Server\Programs" folder.

Note: These are the default locations and may differ if you change the installation path.

* Check permissions on license.lic (and the parent folders) to make sure it has a minimum of:
    Administrators: Full Control
    Users: Read & Execute
    SYSTEM: Full Control

If the above information does not help us resolve the problem, we will direct you to a tool called "lmtools". When you run "lmtools", we will need the following information:

    (1) System Settings tab: There is a selection there to Save HostID info to a file.

    (2) Server Status tab: Click on the Status Enquiry button, and then copy/paste the info to a file.

    (3) Server Diagnostics tab: Click on the Perform Diagnostics button, and then copy/paste the info to a file.

Please send all 3 files to support@graphon.com. Thank you.
Erikt
Administrator
Posts: 591
graph
User Offline Click here to see the profile of this user
Last Edit: 2008/07/03 12:58 By Erikt.
The administrator has disabled public write access.
 
Go to topPage: 1
Moderators: troy, Andyl