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What logs are available to diagnose an issue?
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TOPIC: What logs are available to diagnose an issue?
#1397
What logs are available to diagnose an issue? 11 Years, 4 Months ago Karma: 6
For user connection issues, please review the following logs:

If using a Windows client:
C:\Documents and Settings\Username\Local Settings\Temp\GO-Global.log.x
If using a Linux/X client:
$HOME/.graphon/log/xclient-<user>.log.x

AND on the SERVER:
$HOME/.graphon/log/$USER-$HOSTNAME-leader.log

For user (session) and application startup issues, please review:

$HOME/.graphon/log/$USER-$DISPLAY-session.log

For server startup issues, please review:
$GOGLOBAL_ROOT/etc/gold-$HOSTNAME-master.log

For license issues, please review:
1) $GOGLOBAL_ROOT/etc/license.dat
2) $ /tmp/license.log

NOTES:


* If license.log does not exist, modify the FLEXLM_LOGFILE variable in the "$GOGLOBAL_ROOT/etc/goglobalux" startup script to reflect a log file, such as:FLEXLM_LOGFILE=/tmp/license.log
* The default installation path for GO-Global ($GOGLOBAL_ROOT) is /usr/local/graphon
* In v2.2 and later, log file pathnames are configurable via the masterlog.conf, leaderlog.conf, and sessionlog.conf in $GOGLOBAL_ROOT/etc. The paths given above are the default configuration.
* Upon request, send the most recent version of the files above to support@graphon.com.

Tip An easy way to collect and send the user session logs is to use the "Problem Report Wizard" available from the client 'Help' menu. This will generate a zip file with all relevant files as well as allow you to provide a problem description.

** For older versions of GO-Global, please use the following reference **

For user (session) startup issue, please review:

$HOME/.graphon/session-logs/goglobal-[hostname]:[display].[n]

For server startup issues, please review:
$GOGLOBAL_ROOT/etc/gold.log

For license issues, please review:
1) $GOGLOBAL_ROOT/etc/license.dat
2) $ /tmp/license.log
Erikt
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Last Edit: 2009/03/30 11:46 By Erikt.
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