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GG Client not getting past logon
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TOPIC: GG Client not getting past logon
#911
GG Client not getting past logon 12 Years, 4 Months ago  
We currently have a site with multiple pc's that can access the gg server fine.

However with one client I cannot get to the applications we are publishing
When I http to the gg server I get the splash screen, and then we get the logon. After logging in (30 seconds) we get a blank white screen. Another client machine from same network using same logon does not have problems.

I have removed files from the Downloaded Files directory and also checked the settings under Tools\Internet options but these appear ok. Any other ideas?

GG version is 3.0.3 and no other clients using the same server are having the issue ?
Ron

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#912
Re: GG Client not getting past logon 12 Years, 4 Months ago  
I forgot to mention we are using the Microsoft Active X component and the client machine was on Windows XP
Ron

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#916
Re: GG Client not getting past logon 12 Years, 4 Months ago Karma: 0
Hi Ron,

They could try clearing the browser cache if they have done so already, but if they're getting the logon dialog box that probably isn't the issue.

Could you submit a problem report on our website:

www.graphon.com/support/windows-support-req.shtml

You will get an email with a Case ID and we will follow up with you to investigate this issue further.

Regards,
Willo
willow
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