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update from 4.0.1.10097 to 4.0.1.10784 failing
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TOPIC: update from 4.0.1.10097 to 4.0.1.10784 failing
#3537
update from 4.0.1.10097 to 4.0.1.10784 failing 6 Years, 2 Months ago Karma: 0
I'm trying to update my go-global host from 4.0.1.10097 to 4.0.1.10784. I get no errors, the server reboots but the version number stays at 4.0.1.10097....

In the update log i didn't see anything abnormal. (ps : where can i find the file?)
IgnaceQ
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#3538
Re:update from 4.0.1.10097 to 4.0.1.10784 failing 6 Years, 2 Months ago Karma: 6
The version number (change) is reflected in the Cluster Manager -> Help About window.

The log file is located in C:\Program Files\GraphOn\GO‚ÄźGlobal\Log\aps_[date][time].html
Erikt
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#3539
Re:update from 4.0.1.10097 to 4.0.1.10784 failing 6 Years, 2 Months ago Karma: 0
It is in the help about from the clustermanager that i still see the old version.

In the logfiles mentioned i do not find the installation logging. I would like to add it here to find out where and why it won't upgrade.
IgnaceQ
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#3540
Re:update from 4.0.1.10097 to 4.0.1.10784 failing 6 Years, 2 Months ago Karma: 0
I reran the installation and saved the MSI logfile to a known place. I filed a support request for this installation/upgrade failure.
IgnaceQ
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#3546
Re:update from 4.0.1.10097 to 4.0.1.10784 failing 6 Years, 2 Months ago Karma: 0
I had to stop the GG services (2 of them) in Task Manager, run the update, then reboot for the update to complete. Might want to give that a try to see if it works for you.
McKnightJT
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#3547
Re:update from 4.0.1.10097 to 4.0.1.10784 failing 6 Years, 2 Months ago Karma: 0
Thanks for the suggestion. I tried this along with the suggestions from support but no luck....
IgnaceQ
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