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Problem while adding new applications to the host
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TOPIC: Problem while adding new applications to the host
#3321
Problem while adding new applications to the host 6 Years, 11 Months ago Karma: 0
Hi! I've recently got my license for GO-Global 4.0, I already had the demo version installed, so I simply copied the new license file to the installation directory and tried to add new apps, but I get the following message:

"This application is not licensed for use with GO-Global"

So, what could be the problem? Should I reinstall GO-Global?
Firebrand
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#3322
Re:Problem while adding new applications to the host 6 Years, 11 Months ago Karma: 6
A few things to try:

Make sure you have removed old the demo license, i.e only one file with a .lic extension resides in the Programs folder.

Stop and restart the license service

Check the license log for any errors:
C:\Program Files\GraphOn\GO‐Global\Programs\license.log

Check the APS log for any obvious errors:
C:\Program Files\GraphOn\GO‐Global\Log\APSxxx.html

If all fails, open a case with the support team and send in your license for review.
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#3323
Re:Problem while adding new applications to the host 6 Years, 11 Months ago Karma: 0
I can spot the following lines from the log application log file:

Code:

48 2010-12-20 09:46:34.640 aps (1600) AS: Rejected settings given for publishing Validacfd (16).


I don't know what could be the problem with this, so any help on knowing what's the problem is appreciated, thanks in advance!
Firebrand
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#3324
Re:Problem while adding new applications to the host 6 Years, 11 Months ago Karma: 6
So all worked well with the demo license but is not with the new 4.0 license?

The error seems to say you are not publishing the application correctly. Any options you're using? Can you launch any other application?
Erikt
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#3325
Re:Problem while adding new applications to the host 6 Years, 11 Months ago Karma: 0
It was working fine in the demo version (I was using an old 3.2 version, once I bought the license I had to upgrade to version 4.0), is there a difference in which apps can be published between these two versions?

Is there an option that could trigger this error?

I can launch other published applications without any problems.
Firebrand
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#3326
Re:Problem while adding new applications to the host 6 Years, 11 Months ago Karma: 6
There is virtually no difference between GG3 and GG4 on how or which applications are published. GG4 allows for 64-bit applications but that's about it in terms of application differences.

At this point, I would send the license and APS log to the support team for review.
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