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Compatibility issue with Windows Update KB981957
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TOPIC: Compatibility issue with Windows Update KB981957
#3285
Compatibility issue with Windows Update KB981957 7 Years, 1 Month ago Karma: 6
GraphOn would like to inform you that Windows Update KB981957 released Tuesday, October 12, 2010 by Microsoft is incompatible with GO-Global versions 3.2 and 4.0 on the 32-bit versions of Windows. Specifically, on Windows Server 2008 x86, Windows Vista x86, Windows Server 2003 x86 and Windows XP x86, the Application Publishing Service (APS) does not start, and the APS log reports an incompatibility with Win32k.sys.

This issue only occurs on the 32-bit versions of Windows. GO-Global 4.0 is compatible with KB981957 on Windows Server 2008 R2, Windows Server 2008 x64, Windows 7 x64, and Windows Vista x64.

Workaround:
To work around the issue on 32-bit Windows systems, uninstall Windows Update KB981957 and reboot the system. The APS will function properly after the update has been uninstalled.

GraphOn will release a Compatibility Update as soon as one is available.
GraphOn bug 10679 has been opened to track this issue.
When requesting an update for this issue please refer to this bug number.

Microsoft Windows Update 981957:
Vulnerabilities in Windows kernel-mode drivers could allow elevation of privilege
support.microsoft.com/kb/981957
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