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Can't Connect, please HELP!!!
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TOPIC: Can't Connect, please HELP!!!
#3138
Can't Connect, please HELP!!! 7 Years, 11 Months ago Karma: 0
I have three remote clinics connecting to a hosp via encryped VPN, everything was working fine until my goglobal sever took a windows update and I had to upgrade to the latest version of go-global. Now I have connection problems below is a copy of my log file.

1 2009-12-30 08:55:20.078 Opened log for process ID #596.
2 2009-12-30 08:55:20.078 The log output level has been set to 1. Errors will be reported.
3 2009-12-30 09:08:42.983 Ajacobi on Goglobalserver1, aps (596) AS: Process #4084 (pw.exe) failed to respond to resume request.
4 2009-12-30 09:08:42.983 Ajacobi on Goglobalserver1, aps (596) AS: Failed to resume the session.
5 2009-12-30 09:08:42.983 Ajacobi on Goglobalserver1, aps (596) AS: Failed to attach client #10 at IP address 192.168.0.24 to session.
6 2009-12-30 09:10:45.682 Logon10 on Goglobalserver1, aps (596) AS: Failed to destroy session 10.
7 2009-12-30 09:10:45.682 Logon10 on Goglobalserver1, aps (596) AS: Failed to attach to existing session while responding to outcome of authentication attempt for user ajacobi.
8 2009-12-30 09:10:45.682 Logon10 on Goglobalserver1, Logon (596) Failed to execute logon request #%d because of an inter-process communication problem.
9 2009-12-30 09:12:45.075 aps (596) AS: Failed to destroy session 8.
10 2009-12-30 09:12:45.091 aps (596) AS: Failed to destroy session Ahead on Goglobalserver1 in response to client disconnect.
11 2009-12-30 09:12:45.091 aps (596) AS: An error occurred while responding to a client disconnect.
12 2009-12-30 09:12:45.106 aps (596) AS: An error occurred while releasing resources for a client at address 192.168.0.21.
13 2009-12-30 09:28:26.277 aps (596) AS: Failed to destroy session 15.
14 2009-12-30 09:28:26.277 aps (596) AS: Failed to destroy session Wvanhorn on Goglobalserver1 in response to client disconnect.
15 2009-12-30 09:28:26.277 aps (596) AS: An error occurred while responding to a client disconnect.
16 2009-12-30 09:28:26.293 aps (596) AS: An error occurred while releasing resources for a client at address 192.168.0.30.
17 2009-12-30 09:31:24.914 aps (596) AS: Failed to destroy session 12.
18 2009-12-30 09:31:24.914 aps (596) AS: Failed to destroy session Ahead on Goglobalserver1 (2) in response to client disconnect.
19 2009-12-30 09:31:24.914 aps (596) AS: An error occurred while responding to a client disconnect.
20 2009-12-30 09:31:24.914 aps (596) AS: An error occurred while releasing resources for a client at address 192.168.0.21.
21 2009-12-30 09:31:24.914 Closed log.
DOCTORCPU
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#3140
Re:Can't Connect, please HELP!!! 7 Years, 10 Months ago Karma: 6
What version of GO-Global are you using? There are no known "Windows Update" issues with the latest version 3.2.x. If you're using version 3.1.x, be sure that you have applied the latest Compatibility updates from here.

If this is urgent, I strongly suggest you contact your reseller or open a Case with the GraphOn support team.

-Erik
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