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Service fails with error 3687
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#2996
Service fails with error 3687 8 Years, 4 Months ago Karma: 0
Just installed trial version and can't start the software.

Event displays Application Publishing service terminated with service specific error 3687.

Any ideas?
nigelsanderson
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#2997
Re:Service fails with error 3687 8 Years, 4 Months ago Karma: 6
What OS are you using? Also check out the APS and license logs for further insight.

C:\Program Files\GraphOn\GO-Global Server\Log\aps_date_time.html
C:\Program Files\GraphOn\GO-Global Server\license.log

-Erik
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#2998
Re:Service fails with error 3687 8 Years, 4 Months ago Karma: 0
The logs indicated an license problem. I have a new license now and the Go_Global License service is now running however I am still getting the error 3687 for the Application Publishing Service.

The log says -

aps (2336) The file VBM_UserMode.dll is missing!

Could this be the problem, and if yes where can I get this file from?

Thanks for your help.
nigelsanderson
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#2999
Re:Service fails with error 3687 8 Years, 4 Months ago Karma: 6
Nigel,

This sounds to me as either some incompatibility with the OS or an uncompleted install. Try a re-install and make sure you reboot the server afterwards. What is your OS (version)?

-Erik
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#3000
Re:Service fails with error 3687 8 Years, 3 Months ago Karma: 0
OS is Windows Server 2003 standard.

I have reinstalled a couple of times and I always reboot after a software install. In my experience it is a good idea even if the software doesn't ask for a reboot.

Any ideas. Is the error number any clue?

Thanks.
nigelsanderson
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#3002
Re:Service fails with error 3687 8 Years, 3 Months ago Karma: 0
Fixed the problem by installing latest service pack / patches for Windows.

Thanks for your help.
nigelsanderson
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