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Very slow printing within published applications
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TOPIC: Very slow printing within published applications
#2781
Very slow printing within published applications 8 Years, 11 Months ago Karma: 0
Hi,

We have a GoGlobal server for windows version 3.2.0.4152. The server has a large number of users accessing various applications at different times throughout the day. There have been various complaints that each of the applications is very slow to show the printer selection screen. At present we have seen delays after pressing print of about 1 to 2 minutes. I believe this is due to the fact that we have over 700 printers installed on the server. This has occurred as we have "Cache client printers" enabled on the server. This has been used to prevent frequent issues with printer drivers not being installed correctly in the past. I do not want to remove this setting as it will remove any work that the support teams have performed to resolve individual driver issues.

Does anyone have similar problems? If so how have you resolved the issues?

If possible I would like to remove any printers that have not been used recently. Does anyone know if there is a way to collect this information using the GoGlobal logs.

Any assistance is much appreciated.

Regards
Ben
paddickb
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#2782
Re:Very slow printing within published applications 8 Years, 11 Months ago Karma: 6
Ben,

First, 700 cached printers seems like a lot of printers to be cached and I'm not surprised the print dialogue is slow. You should delete the printers that are no longer used.

To be clear on the print functionality... the GO-Global Client Print option refers (only) to a printer that is local and thus attached directly to your desktop. If you are printing to network printer, you do not need to use the local print option. If you have proper permissions, the application will print to a network printer as long as that printer is defined on the GG server.

GO-Global collects printer information in a file called print.ini. One possibility is that the print.ini may be corrupted. Possible locations for this file are:

    C:\Documents and Settings\Username\Local Settings\Application Data\print.ini
    C:\GraphOn\GO-Global Client
    C:\Program Files\Mozilla Firefox\plugins
    C:\WINDOWS\Downloaded Program Files
    C:\Users\Username\AppData\Local ( in VISTA)


You can open the file with notepad and if you suspect the data is corrupted, copy (archive) the file to a different location. GO-Global will recreate a new file as needed upon next login.

Last but no least, with that many different printers, you should consider using the UPD (Universal Print Driver). It is much more efficient at printing for a variety of reasons but not the least that you have one common print driver. There are some limitations such as, no easy way to print duplex or use a secondary tray but if those are not critical, the UPD is much easier to use.
Erikt
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#2809
Re:Very slow printing within published applications 8 Years, 10 Months ago Karma: 0
Erikt

I fully understand what you are saying below however:-

1. We want to use the publication of client printers including their network printers as this prevents the users from having to call IT for assistance with adding a new printer within the GoGlobal environment.

What I am looking for is a way within GoGlobal to show me when each printer was last user / addded. This way I could script the removal of printers that are not in use above a given time. This would decrease the printer count on the server. Do you know of a way to do this?

2. We do use the universal driver so some printers, however the users required full printer features within various applications so they can duplex, adjust colour etc. Therefore the universal driver is not a fit all solution.

3. I have remove the print.ini files from various test machines and this has not made any difference to the latecny between pressing the print icon adn the printer properties window opening. I think the only way to do this is decrease the number if printers installed.

Thanks for the assistance.

Ben
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