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TOPIC: Printer Support
#273
Printer Support 13 Years, 7 Months ago  
Are there any known problems with configuring printers? I am having dificulty with an HP 845c. After going through the configuration I get a message saying that the printer could not be configured.
jp

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#274
Re: Printer Support 13 Years, 7 Months ago Karma: 0
Thank you for posting to our forum.

Without doing further diagnostics, it's difficult to say exactly what is causing the problem but you could try a workaround of installing the driver directly on the server. If this is a Win2000 server, you should install a Win2000 version of the driver. Make sure that the version isn't a combined driver, i.e., the driver properties should list as "Windows2000," not as “Windows NT4.0 or Windows 2000”.

If we need to investigate the issue further, please send email to ggws@graphon.com and I will send you a document on how to increase verbose logging, and get further details on the problem.
willow
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