Welcome, Guest
Please Login or Register.    Lost Password?

clipboard copy paste not working
(1 viewing) (1) Guest
Go to bottomPage: 12
TOPIC: clipboard copy paste not working
*
#2736
Re:clipboard copy paste not working 9 Years ago Karma: 0
The problem also occurs in Word. The GGW log shows the following:

246 2008-11-05 15:58:20.078 Logon820 on <server>, Logon (21192) LS: Failed to retrieve cipboard data from the client.
247 2008-11-05 15:58:20.156 <username> on <server>, ggw (3628) LC: Warning: clipboard data format 49158 is unavailable.

There are hundreds of entries like this.

As for Kurt's problem of cutting and pasting when composing an email (or an email template), I have a feeling that this may be a GoldMine bug, because I've seen it before when using GoldMine locally. I've noticed a number of places in GM where copy doesn't work as it should, possibly because of programming oversights.
Malcolm
Fresh Boarder
Posts: 3
graphgraph
User Offline Click here to see the profile of this user
The administrator has disabled public write access.
 
#2737
Re:clipboard copy paste not working 9 Years ago Karma: 6
Malcolm,

Can you confirm your version of GGW? Based on your error report, those types of messages were resolved in version 3.2.0.4226 and later. They key here is to make sure you updated the client software as well.
Erikt
Administrator
Posts: 591
graph
User Offline Click here to see the profile of this user
The administrator has disabled public write access.
 
#2745
Re:clipboard copy paste not working 9 Years ago Karma: 0
upgrade it to 3.2.1.4372 and the issue will be resolved update your client as well
josel
Fresh Boarder
Posts: 10
graphgraph
User Offline Click here to see the profile of this user
The administrator has disabled public write access.
 
#2746
Re:clipboard copy paste not working 9 Years ago Karma: 0
Sorry to disappoint, but we're using 3.2.1.4372. And we don't use the client; we use the ActiveX control (also version 3.2.1.4372). The problem persists; I had a call from a customer yesterday who was unable to copy and paste between GoldMine's phone fields and a phone dialer on her desktop.
Malcolm
Fresh Boarder
Posts: 3
graphgraph
User Offline Click here to see the profile of this user
The administrator has disabled public write access.
 
#2889
Re:clipboard copy paste not working 8 Years, 8 Months ago Karma: 0
We are also experiencing issues for users in version 3.2.0.4166 with in Front Range HEAT product. But as this is not an issue in the Desktop version then I would think that this is more likely to be a GG Issue.

Difficult to acquire the focus in a field sometimes also requires a reconnect action by the user.
bruce.hewitt
Fresh Boarder
Posts: 1
graphgraph
User Offline Click here to see the profile of this user
The administrator has disabled public write access.
 
Go to topPage: 12
Moderators: troy, Andyl