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Remote User Disconnects
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TOPIC: Remote User Disconnects
#196
Remote User Disconnects 13 Years, 8 Months ago  
We have a new installation where the applications run fine from a browser on the server but remote computers get disconnected at random. What can I look for?
Fred Schmitthammer

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#199
Re: Remote User Disconnects 13 Years, 8 Months ago Karma: 6
Fred,

You provided few details but I'm assuming you are running version 2.1.3 of GO-Global for Windows. In that version, we do not yet have any suspend capabilities and the only way to lose a session is due to a network drop. If you are connecting from a VPN, I would check the stability of the VPN line and software. While the VPN connection may appear active, it tends to take a long time before it times out, while the actual network connection may have dropped already indicating, perhaps, a GO-Global problem. You might also want to increase the verbose level in the log file (see FAQ post no. 34) and look for any GG error if they exist. I suspect however, you are dealing with a network problem rather than GO-Global problem.

If you want to provide more detail, please open a support ticket so we can provide more direct assistance.

-Erik
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