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iGoldMine - windows client install problem
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TOPIC: iGoldMine - windows client install problem
#178
iGoldMine - windows client install problem 13 Years, 9 Months ago  
We've had two cases (I'm on the phone with one of them now) that when a user tries to run the iGoldMine Windoes Client install, the install process starts to run but then brings up an error indicating that it cannot find one of it's files needed for the install. The files are all unpacked in the "temp folder structure" that the installer created. In the first case the user was running Windows 2000 and I believe that I ended up running in SAFE MODE in order to be able to do the install. This user I am on the phone with now is running Windows XP Pro and I understand that one cannot install software on XP in SAFE MODE (I'm not sure since all our PCs are WIN2K) but anyway we had to turn on the ability for him to see "hidden files and folder" in the Folder Options in Windows Explorer and rerun the install. Right now he's getting the error, browsing for the file requested (buried deep in the temp folder), getting the next error, browsing for the next file, etc., etc. He's been at it for 10 minutes - I'm not sure if we will be able to get through the install this way or not. OK, we just make it through and the Windows Client is running. So, what's causing the problem? Please note that I had both users close down ALL applications that were running in the system tray, etc., AND turn off ALL virus checking functions, etc. and neither action resolved the problem.
Any advice would be greatly appreciated
Thanks,
Dave Dunlap
President
MARKET/FX
dave@marketfx.com
Dave@marketfx.com

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#179
Re: iGoldMine - windows client install problem 13 Years, 9 Months ago Karma: 0
Thank you for posting to the support forum; however, support for iGoldmine is handled by FrontRange Solutions. I will inform FrontRange that you are having difficulties and ask them to contact you as soon as possible.
willow
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#180
iGoldMine - Windows client install problem 13 Years, 9 Months ago  
Hmmm,

So no one installing the "Windows Client" for GO-Global has reported this problem?

Dave
dave@marketfx.com

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#181
Re: iGoldMine - windows client install problem 13 Years, 9 Months ago Karma: 0
That is correct. This isn't a problem that has been reported with GO-Global. I have made contact with FrontRange and someone should be contacting you regarding this issue.
willow
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Posts: 74
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#182
iGoldMine Windows Client install 13 Years, 9 Months ago  
Thanks
dave@marketfx.com

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