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First time user pretty slow
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TOPIC: First time user pretty slow
#172
First time user pretty slow 13 Years, 9 Months ago  
Hi,

When first time the user tried to connect to the Go-global XP server using a IE web browser, it usually took a long time because the ActiveX control was required to download to the user machine. How can I speed up the process ? Can I pre-install the aActiveX control beforehand ?


Thanks
john

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#173
Re: First time user pretty slow 13 Years, 9 Months ago Karma: 6
John,

The first time you download the GG activeX control client, the browser will check for a current version from the GO-Global server and update it as neccesary. The initial delay is expected behavior (to update components) and should happen only once. During each subsequent connection, the browser will not download or install any new components as long as the client and server versions match.

I am not aware of any method to pre-install the ActiveX control beforehand without the same delay although there are third party applications that can provide this for you. If this time delay is a concern, you might want to consider using the Windows native client which can be installed prior and does not require an active download.

-Erik
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