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TOPIC: printer issue
#1226
printer issue 11 Years, 7 Months ago Karma: 0
I have a client with the issue below. Anyone ever run into this?

On a working computer, the printer name is something like ‘hplaserjet-mikc@D4MQ91’

The mikec is my user name. the D4MQ91 is the NetBIOS name of my computer.

Any GoGlobal client that sees a printer name similar to the one above has no problem printing.

Holly’s however, looks like this:

‘hplaserjet 2300 series-0007E9480FAF’

The string after the dash character appears to be a MAC address or something. Holly’s PC is the only one having this problem. She has a Windows XP with a similar configuration to many other computers in the office
LucaBrasi2
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#1228
Re: printer issue 11 Years, 7 Months ago Karma: 0
May try delete all the cache print on GGW.And check the the printer parameter in rigistry which print name style you need.
jack
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#1229
Re: printer issue 11 Years, 7 Months ago Karma: 0
The cache was deleted and manually deleted the printe in the registry but same issue. It is just from this workstation and is not any different then the others.
LucaBrasi2
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#1234
Re: printer issue 11 Years, 7 Months ago Karma: 0
Try to delete ClientIdentifiers.ini file which in \graphon\goglobal\programs
this file will auto build a new one with correct client printer name.

Is that Holly's PC ghost frequently?
jack
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#1353
Re: printer issue 11 Years, 5 Months ago  
offshore

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