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Compatibility Update for Windows KB2813170
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TOPIC: Compatibility Update for Windows KB2813170
#3754
Compatibility Update for Windows KB2813170 4 Years, 8 Months ago Karma: 6
This is to inform you that the GraphOn Quality Control team has identified a compatibility issue with the recent Microsoft Windows update (April 9, 2013 updates).

Issue:

Users will not be able to start a GO-Global session with the KB2813170 Microsoft update installed. Microsoft update KB2813170 released on April 9, 2013 is incompatible with the following GO-Global releases on 64-bit hosts:

• 4.6.0
• 4.5.0
• 4.0.1

Workaround:
A temporary workaround for this issue is as follows:

A. Do not install Microsoft update KB2813170.
B. If you have already installed Microsoft update KB2813170, remove the update from your GO-Global host.

Action Plan:
GraphOn anticipates full resolution of this issue for the 64-bit releases listed above by April 12th.

Methods of delivering a fix for this issue are being developed.

• For 4.6.0 GO-Global GraphOn will make available a full GO-Global build which you will be able to download from the GraphOn website. Watch for the GO-Global build number 4.6.0.16652 on the Host download site located at www.graphon.com/customer-support/downloa...e-and-documentation.

• GraphOn will make available a Compatibility Update installer which will install only the required new .exe file. This will be compatible with all 64-bit GO-Global releases. Watch for the availability of a link for the Compatibility Update installer at the following location on the GraphOn website: www.graphon.com/customer-support/downloa...re-and-documentation.

If you have any questions regarding this issue please contact the GraphOn support team at support@graphon.com.
Erikt
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Last Edit: 2013/04/10 18:19 By Erikt.
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#3756
Re:Compatibility Update for Windows KB2813170 4 Years, 8 Months ago Karma: 6
A compatibility update is now available and is applicable to the following releases:

4.6.0.16538 (4.6.0 release)
4.5.0.13211 (4.5.0 Patch1)
4.0.1.12187 (4.0.1 Patch5)

The Compatibility Update stops the APS Service so that the new version can be copied. You will be prompted for a reboot after running the update. If you run the installer on an x86 machine, or on a machine that does not have one of the previously mentioned GO-Global versions installed, you will see an appropriate error message.

Download here: Compatibility Update or from:
www.graphon.com/customer-support/downloa...re-and-documentation

This update is not required with the latest release 4.6.0.16652
Erikt
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Last Edit: 2013/04/12 15:27 By Erikt.
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