Customer Support

Customer Testimonial

“GraphOn personnel have always been highly responsive in reacting to our various needs. We are a satisfied customer and will continue to use GO-Global for the foreseeable future.”

Michael Frazier
Senior Engineer, M/A-COM

GO-Global Customer Support

GraphOn Technical Support Contacts

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Business Hours Coverage: 8:00 a.m. – 5:00 p.m. EST
(Monday - Friday excluding USA Holidays)

Customer Service

Your Satisfaction Is Our Measure of Success

Our goal is to make your experience with GraphOn Support a very satisfying one. GraphOn takes a systematic, customer-focused approach to solving your support issues. GraphOn Customer Support can provide information on the most frequently asked questions and administrative issues regarding account maintenance, licensing, account support and more. GraphOn recognizes that customers expect software products to provide solutions to their business problems. The reality is that software products alone cannot accomplish this; it takes people and processes to provide a complete solution. Our operational philosophy emphasizes that:

  • We are our customers partner, dedicated to their success.
  • We are committed to responding to customers in a timely manner.
  • We are always professional and treat every customer with courtesy and respect.
  • We are advocates for support quality and customer satisfaction issues.
  • We set expectations and follow through to resolution.
  • We base our success on our customers’ standards, not ours.

GraphOn Software Maintenance and Support Service

The GraphOn Software Maintenance and Support Service provides a convenient way for customers to budget annually to receive technical support and software upgrades for their GraphOn software products. Click here for complete details.