Product Life Cycle Support Policy

GraphOn will announce the intent to initiate a product line or product release through these life cycle phases. This announcement is made on the Notice of Status Change date when the Product Matrix Table is updated to include the specific dates for End of Maintenance and End of Life. For definitions of the various life cycle dates, refer to Life Cycle Definitions.

Support will be adherent to existing software policies and pursuant to the terms and conditions of the support contract. For the purpose of this policy, the following support definitions apply:

Support:

• General troubleshooting of an issue to isolate potential causes
• Issue resolution through existing hotfixes and/or known workarounds

Maintenance:

• Resolving an issue through product code modification. (Typically delivered via hotfixes or service packs.)

Life Cycle Phases

Phase Definitions

By understanding the life cycle phases, customers should be better able to plan and prepare for their support needs.

GraphOn products progress through three distinct life cycle phases:

• Mainstream Maintenance Phase:
  begins on the General Availability date of a product release and transitions to the next phase on the End of Maintenance date
• Extended Maintenance Phase:
  begins on the End of Maintenance date and transitions to the next phase on the End of Life date
• End of Life:
  the End of Life date

Unsupported Products Matrix Table