Customer Support

GO-Global License Upgrade Request Form

Please complete the following information so that we may process your request to upgrade your GO-Global product. Upgrades may take up to 5 business days to process.

All fields marked with an asterisk (*) are required.

Customer Information

Contact Name (*)

Please enter your name.

Company (*)

Please enter your company name.

Address (*)

Please enter your address.

City (*)

Please enter your city.

State/Province (*)

Please choose your state or

Country (*)

Please enter your country.

Phone Number (*)

(include country code if outside the USA)
Please enter your telephone number.

E-mail Address (*)

Please enter a valid e-mail address.

GraphOn Sales Rep

PO Number

(Note: PO number not required but will speed up processing)

License Information

GO-Global Product (*)

Current GO-Global Release

Please select your current GO-Global release.

Upgrade to GO-Global Release

Please select the GO-Global release you would like to upgrade to.

* We require either a Product Code or a License File ID
to process your request.

Product Code
If your License file contains MULTIPLE Product codes, list all here.
One code per line.

Your Product Code was provided as part of your license purchase.

License File ID
If your License file contains MULTIPLE
License file IDs, list all here.
One ID per line.

Your License File ID is in your license file as xxxxx-AA.

Merge Licenses?

Check here if Upgrading multiple Product Code / License
File IDs and you want GraphOn to merge the concurrent
end user licenses (purchased together) into one product code.

General Information

Comments

Agreement

Upgrade Policy:
Licensees with valid annual maintenance agreements with GraphOn are allowed to upgrade. By submitting this request you are indicating you are installing the upgraded license on the existing server, and have replaced the old license file(s) with the new license file(s).

If you are installing the upgrade license files on a 'New System/HOSTID', you will stop using the old license file(s), remove the old license file(s) from the 'Current System', discontinue use immediately, and not re-install the old license file(s) on any system/HOSTID.

End User Company (Licensee) (*)

Please enter the licensee.

Name of Person Authorizing (*)

Please enter the name of person authorizing.

E-mail of Person Authorizing (*)

Please enter the e-mail address of person authorizing.

I accept the Rehost Agreement and authorize this request. (*)

You must read and accept the Rehost Policy Agreement before continuing.