Customer Support

GO-Global Support Request Form

All fields marked with an asterisk (*) are required.

Name (*)	Please enter your name.
Company (*)	Please enter your company name.
E-mail (*)	Please enter a valid e-mail address.
Phone (*)	Please enter your telephone number.
Please indicate the Go-Global product you need support for
Software Purchased From (*)	Please tell us where you purchased the software from.
License ID# (example: 12345-AA)
Problem Description
Brief Description (*)	Please enter a brief description of your issue.
Detailed Description of Problem
Steps to Reproduce
Version # / Build #
Priority
Server Configuration
CPU
Processor
Memory
Server OS
Server OS Patches
Default printer
Client Configuration
Client OS
Client OS Service Pack
Memory
Processor
Default printer
Browser
Browser Version
Problem occurs in the following clients (check all that apply)	Native Windows Client Native X11 Client Native Macintosh Client Native Linux client Signed Java Client Unsigned Java Client Windows Plug-in Client Macintosh Plug-in Client Linux Plug-in Client
File Attachment
	Please attach any log files below. (How can I get log files?)
File Attachment #1

File Attachment #2

File Attachment #3

File Attachment #4

	After you submit this form, you will receive an e-mail with a ticket number. Please reply to the e-mail with any updated information and maintain the ticket number in the subject header.