Generally speaking, we will need:

(1) the APS server log,
(2) the license.lic,
(3) the license.log files, and
(4) the output of "ipconfig /all".

* The APS log is located in the "C:\Program Files\GraphOn\GO-Global Server\Log" folder.

* Check the license file and log. The license.lic and license.log located in the "C:\Program Files\GraphOn\GO-Global Server\Programs" folder.

Note: These are the default locations and may differ if you change the installation path.

* Check permissions on license.lic (and the parent folders) to make sure it has a minimum of:

Administrators: Full Control
Users: Read & Execute
SYSTEM: Full Control

If the above information does not help us resolve the problem, we will direct you to a tool called "lmtools". When you run "lmtools", we will need the following information:

(1) System Settings tab: There is a selection there to Save HostID info to a file.

(2) Server Status tab: Click on the Status Enquiry button, and then copy/paste the info to a file.

(3) Server Diagnostics tab: Click on the Perform Diagnostics button, and then copy/paste the info to a file.

Please send all 3 files to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Thank you.